Since LZ Mobilelinks is offering non-tangible irrevocable goods we do not issue refunds after the purchase has been made and account activated, which you are responsible for understanding upon purchasing. Please make sure that you’ve carefully read all relevant documentation. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the account signup date.